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Yes, there is a degree of feigned ignorance in my replies. I wanted to provide general feedback about the overall shopping experience, but every one of their email us, Contact Us, Feedback forms were broken, so I sent my frustrations to the "rewards" email address. Their completely irrelevant, clueless replies spurred me to get more and more blunt.
I posted the above exchange mainly for the entertainment value and as a Cautionary Tale for potential Sony Reader purchasers. Had I to do it over again, I would have bought the Kindle.
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