No paper today, either. And no response from Kobo. Also, no response yet to a complaint escalated to Tier 2 in November.
These guys are incompetent, thieving a-holes. The can't manage their damn subscriptions at all -- that's technical incompetence -- and they do anything to avoid reimbursing us. Outright thievery.
Frankly, someone should lose their job over this. Screwing customers out of their money should not be tolerated, nor should the inexcusable failure to have this problem fixed after four months.
So, here are two email addresses for their boss, Michael Tamblyn. Feel free to complain to him. Keep in mind, though, that he was posting on this board at one time, and it's possible that he, like the other Kobo employees who have posted here, is simply ignoring this issue, thinking of the subscribers as little people whose money is Kobo's right.
michaeltamblyn@gmail.com
mt@kobo.com
And his Twitter account:
@mtamblyn