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Originally Posted by Grendel Rex
Also, I was talking to a friend today who I used to swap books with and he said he has a thumbdrive full of novels he can lend me, didn't say what format they were though.
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Please do take care. It sounds as if your friend is offered to give you pirated books. I'd very strongly discourage you from accepting his offer.
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Just wondering about this customer service issue though, I've seen it mentioned in regards to most of the ereader brands many times here and other places but I'm wondering why it seems to be such an issue? Do ereaders have a lot of problems or something?
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The main reason it's useful is when it comes to returning books. At the Sony eBook Store, all sales are final. With Amazon, you can return any book for any reason within 7 days of purchase. If you find that a book has major formatting issues, or if you simply buy the wrong book, this can be very useful.