Quote:
Originally Posted by salsaguy
NOOOOOOOOOOOO
I think my Fire is now locked up just like Blossoms did last week!!!!!
For no reason whatsoever it wont get past the lock screen.
At 1st it was stuck at the swipe lock screen.
I tried the 20-30 second power down reboot and now its stuck at the "Do you want to shut down" screen but accepts no input. It just sits there with the Shut down button highlighted/glowing but its like light grey over the screen as if it was thinking about doing the shut down routine when it locked and then got stuck.
I did NOT have Go Launcher running at all the past 2 weeks and there was no reason at all for this to happen.
I charged it all the way up and still noting
I havent tried to hook it up to the PC yet but that is next
Any ideas?
No I havent called customer service yet
I DONT want to return it when its only 2 months old
I was on v6.2.2 for the Fire and had installed Go Launcher 2.75 but like I said hadnt used it in a long time and definitely didnt do anything strange right before this issue.
Blossom please send me the info on that site you read about after you had sent yours in
Im wondering if Amazon is monitoring or somehow can tell who has installed alt launchers and are purposely sending code to make it crash so you have to send it in!
CRY CRY CRY
I want my Fire back
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Did you try a hard reset? Hold the power button in for 30 seconds. This should reboot the device. If that doesn't work try it with the KF plugged into the charger then hold power button for 30 seconds and see if it resets if that doesn't work plug into the computer and see if that brings it to life. You can also try resetting the KF while it's plug into the PC. These all the steps Kindle Support gave me.
I suggest if you do get back in a factory reset maybe in order to make sure it doesn't happen again.
If none of that works call Kindle support and they will send you a replacement.