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If your local store will exchange your reader (if it should be defective) then it may be worth going through them. Our Best Buy has a 30 day exchange policy, no questions. After that if it is defective they may do it depending what the problem is. And if your store has employes that are knowledgeable about e-readers, definitely go through your local store.
I never had problems with Sony, but many do. Plus if you have to return it to them, you will have to box it up & send it out. And I have found most Sony Support people know less about the readers than the people here at mobile read.
Now all this is my opinion. Others may suggest otherwise. I never had any trouble with my PRS 350, but did with the T1 when it first came out. Have had no trouble with the new T1 I have since the firmware update.
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