CJJ: "One place to start would be 1) Don't blame the customer and 2) Don't go out of your way to piss the customer off. Those two ideas are very technology proof."
I would add a third and a fourth, CJJ. Do a bit of research and even thinking before a trip through the mall leads you to post on a forum and lose the attitude. It's doesn't compsensate for a lack of knowlege or logic.
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