Quote:
Originally Posted by Clark G. Flipper
Good for you. Don't generalize, though!
My ticket has been standing for two weeks now. I dared to ask for a status report a few days ago, got no reply. Does that qualify me as difficult?
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No, of course not. From what you wrote now -if that is accurate and complete- I would not consider you "difficult."
I had already replied to Onyx International BV that it might be a good idea to always keep responding helpfully and friendly even to the most unreasonable customers... and I'm not suggesting you are one of them. But even if you were (suppose) an answer to a customer's last message is always required as a good business practice.