Quote:
Originally Posted by Lode
I just received 2 emails. One from Onyx International BV -which had been severely criticized earlier in this thread- as a reply to a message I had left on their website during this weekend, Saturday night. So this fast response on the first workday of the week shows that their customer service is far from slow.
It explained something about the difficulty of satisfying some customers...
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Good for you. Don't generalize, though!
My ticket has been standing for two weeks now. I dared to ask for a status report a few days ago, got no reply. Does that qualify me as difficult?