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Another gotcha (and this will definitely involve contacting your library) is that overdrive only allows a certain number of download attempts for a given item. My library initially had this set to 3 and after that, the library would have to go in and re-enable the download button (it would be grayed out after 3 attempts). Now, overdrive has upped this to 30 so we rarely have to re-enable the button for our users but I have no idea if this change was global or per library.
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