Thanks for the reply. I left in plugged into the AC charger overnight, and there's no change this morning. The charging light turns off after some time but comes back on if I unplug it and plug it back in.
One other thing that I've noticed: when I tried to reset it the first few times, the red light would blink a few times (and then nothing would happen). Now no lights come on when I try to reset it.
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