Quote:
Originally Posted by jerryleejr
I have been a die hard Sony customer since the prs 505 came out, I have endured being lumped in the kindle crowd everytime someone sees my reader. I have never been a Sony snob, I just offer my advice on why I chose them over other devices but the love of reading is all that matters. But my last round with customer service over a bookstore purchase I believe has finally did me in. Long story short I purchased a trilogy that ironically had 4 books in it. I downloaded and read it to find out I only received three, apparently there are three versions available via the book store. Realizing the error all I asked was for someway to get the correct version and pay the difference. I was told all sales were final and that I would just have to purchase the 4th book seperately. Btw the price of the 4th book is only 3 dollars less than the entire set. I kindly thanked the lady and offered that this is why the kindle is so popular I was able to return several kindle. Purchases my son inadvertently made at christmas on his fire no questions asked. So now I will be reader shopping and my have a couple Sony's for sale.
JJ
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I'm not surprised at all since Sony's CS rates pretty low with customers. Besides that Sony just posted the second big annual loss in a row. Sony is in deep pooh right now with low customer satisfaction and bleeding out money. I suspect if they survive as a hardware manufacturer they will have to cut whole divisions that don't earn much--like the eBook reader division which is a small niche market for them. Sony might just become a digital provider with their music, movies , and possibly books and get away from manufacturing, but who knows. One thing is for sure, Sony does NOT have a grasp on reality when it comes to all of its divisions as each one seems to do its own thing without regard to the good of the whole company. I think it is smart to shop elsewhere.