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[QUOTE=HarryT;1933100]Sure, Sony are perfectly within their rights to say "all purchases are final - you made the mistake; you live with it" - but it's not the way to get loyal customers. Compare that to Amazon's approach - to give you a refund for any (or no) reason on an eBook you've bought within the last 7 days. Which approach is going to get customers going back to the bookstore to buy again?[/QUOTE]
I agree completely with that. The answer is obvious. Like I said, I was pleasantly surprised to see you can get a refund of an ebook purchase from Amazon. But again, as I said, not all stores operate the same way nor do they have to. As far as I know, Kindle is the only one that refunds ebook purchases at all let alone within 7 days. Some people could read the book in that time & claim a refund. If Amazon wants to and is able to eat that, more power to them. Not all businesses have to do that.
Yes it's excellent customer service but refunding ebook purchases is not Sony or Kobo's business model. After having an ereader for 5 or 6 years surely the person should know how to search & buy the right book by now no? Especially with a book that has multiple versions or groups of series. It's your responsibility to buy the one you want when you know from the get-go that you can't get a refund.
Be mad at what some can consider poor customer service/bad policy but it's certainly not the company's fault you didn't buy the right item.
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