Thread: May be leaving Sony
View Single Post
Old 01-20-2012, 01:18 PM   #7
HarryT
eBook Enthusiast
HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.
 
HarryT's Avatar
 
Posts: 85,557
Karma: 93980341
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
Quote:
Originally Posted by Shopaholic View Post
Sorry but I would have to agree with them. How is it their fault you bought the wrong thing? There are many version of books. Only you'll know which one is the one YOU want.
It's not Sony's fault, certainly, but it's good customer service, and a way to get loyal customers who will come back to you, to go beyond the strict requirements of the law. If you look in the Kindle forum, you'll find innumerable stories of people getting superb customer service from Amazon - free replacements for Kindles which they openly admit they've stepped on and broken the screen.

Sure, Sony are perfectly within their rights to say "all purchases are final - you made the mistake; you live with it" - but it's not the way to get loyal customers. Compare that to Amazon's approach - to give you a refund for any (or no) reason on an eBook you've bought within the last 7 days. Which approach is going to get customers going back to the bookstore to buy again?
HarryT is offline   Reply With Quote