Quote:
Originally Posted by jerryleejr
Principal I guess, they said the issue was I searched incorrectly is why that version downloaded. I searched "the circle trilogy" instead of "the complete circle trilogy" not that the latter was the actual title just that is how the store determined which version gets added to your cart. Silly me for thinking the title and author were correct.
JJ
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Sorry but I would have to agree with them. How is it their fault you bought the wrong thing? There are many version of books. Only you'll know which one is the one YOU want.
I was pleasantly surprised that Kindle offered refunds on purchases made in error but not all companies do. Not all companies have to. Not all retail stores have the same policies either. It's up to you to know what those policies are and to make the right purchase in the first place or just chose not to. I've left many stores after learning their refund policy. Exchange only no refunds. No thanks, bye.
And by the way, YOU added it to your cart not Sony. You entered a search term and they gave you items that met that term. You chose the one to put into your cart & then clicked purchase. I sympathize with your frustration at buying the wrong book but I hardly see how it was their error.