Quote:
Originally Posted by NineOne
It's now been over a week since I first contacted Kobo. Colour me extremely unimpressed.
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Does sound like a physical problem with the reader. Go to getsatisfaction.com/kobo and post your problem, the fact you haven't heard anything for a week and ticket # and you
might be able to get your ticket looked at a little faster. Wouldn't hurt to mention you've tried it with an AC adapter since that rules out a bunch of problems (assuming they bother to read that part). As you've discovered, while the Kobo reader itself is awesome, the customer service is sadly lacking even on issues like this that should be straight forward.
And check your e-mail spam folders -- sometimes responses do get caught there.