[jerryleejr]

I have been a die hard Sony customer since the prs 505 came out, I have endured being lumped in the kindle crowd everytime someone sees my reader. I have never been a Sony snob, I just offer my advice on why I chose them over other devices but the love of reading is all that matters. But my last round with customer service over a bookstore purchase I believe has finally did me in. Long story short I purchased a trilogy that ironically had 4 books in it. I downloaded and read it to find out I only received three, apparently there are three versions available via the book store. Realizing the error all I asked was for someway to get the correct version and pay the difference. I was told all sales were final and that I would just have to purchase the 4th book seperately. Btw the price of the 4th book is only 3 dollars less than the entire set. I kindly thanked the lady and offered that this is why the kindle is so popular I was able to return several kindle. Purchases my son inadvertently made at christmas on his fire no questions asked. So now I will be reader shopping and my have a couple Sony's for sale.

JJ