[paulinmelbourne]

Hi everyone,

got my kobo yesterday in Australia.

Downloaded set up software and once the kobo is connected it goes to step 2 of 3 and then thinks for a second or two and the screen goes blank. I've watched the videos and I can see that it is supposed to bring me to a screen where I can set up an account. But all i get is a blank page. The kobo say's its connected and charged. and when i click close from the blank screen a message pops up that asks if i'm sure i want to quit and recommends that i set up my kobo.

I've tried:
1 uninstalling and reinstalling the setup software
2 restarting my computer
3 tried installing the setup software on my wife's computer but it wouldn't even install so i gave up there
4 waiting in case the blank white screen did something (20 minutes)
5 installed ADE software
6 updated my internet exploerer
7 turned off my ad blocker, anti virus and fire wall.

I haven't found my particular issue on any of the forums, although i've found lots of other problems which is discouraging as i was really excited about getting my kobo.

Any help would be appreciated, I tried kobo help and they provided no help, but at the bottom of the email, i notice they had marked my query solved, which i'm sure makes someones life easier, although not mine.

any thoughts would be appreciated.

Paul