Thread: Do you want to scan and fix Kindle?
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Old 01-19-2012, 12:04 AM   #2
Blossom
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Join Date: Mar 2010
Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices
Quote:
Originally Posted by BeeTee-Ess View Post
Well, it happened to me yesterday. My Win7 PC started prompting for this every time I connected by USB.

I placed a service call to Amazon, and the tech had never heard of it! He had me try a hard reset (press and hold the power button for 30 seconds), which did not work.

At this point he decided it must be my computer. I proved to him it wasn't by repeating the exercise with another PC. He wasn't really convinced, but I offered to connect another Kindle which was clean, at which point he gave in and acknowledged the problem lay with the Kindle.

Fortunately, my library is maintained by Calibre, so I suggested to the tech that we try a factory reset, and the problem went away, but now I am partway through re-loading my books onto my Kindle from Calibre.

How do users without Calibre cope?
Vista did this to me when I got my K4. It seems to think the K3 and K4 were the same. I had to run the scan under certain line commands to get rid of it.
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