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BeeTee-Ess · 01-18-2012, 10:45 PM

Well, it happened to me yesterday. My Win7 PC started prompting for this every time I connected by USB.

I placed a service call to Amazon, and the tech had never heard of it! He had me try a hard reset (press and hold the power button for 30 seconds), which did not work.

At this point he decided it must be my computer. I proved to him it wasn't by repeating the exercise with another PC. He wasn't really convinced, but I offered to connect another Kindle which was clean, at which point he gave in and acknowledged the problem lay with the Kindle.

Fortunately, my library is maintained by Calibre, so I suggested to the tech that we try a factory reset, and the problem went away, but now I am partway through re-loading my books onto my Kindle from Calibre.

How do users without Calibre cope?

01-18-2012, 10:45 PM	#1
BeeTee-Ess Addict Posts: 306 Karma: 679580 Join Date: Dec 2011 Location: Brisbane, Australia Device: K3, K4NT, KPW2, Voyage, iP4, iP6, iPad Mini, HP TouchPad, Kobo Mini	Do you want to scan and fix Kindle? Well, it happened to me yesterday. My Win7 PC started prompting for this every time I connected by USB. I placed a service call to Amazon, and the tech had never heard of it! He had me try a hard reset (press and hold the power button for 30 seconds), which did not work. At this point he decided it must be my computer. I proved to him it wasn't by repeating the exercise with another PC. He wasn't really convinced, but I offered to connect another Kindle which was clean, at which point he gave in and acknowledged the problem lay with the Kindle. Fortunately, my library is maintained by Calibre, so I suggested to the tech that we try a factory reset, and the problem went away, but now I am partway through re-loading my books onto my Kindle from Calibre. How do users without Calibre cope?