Thanks for the reply RareBird - I've tried both signing on as administrator and right clicking to run as admin when the "usb driver could not be installed" box pops up, but to no avail.
I've successfully installed the Kobo desktop on both my W7 and XP desktops and they download, install and work fine so I'm thinking it's a Vista problem.
The offending computer is my daughter's Sony Vista laptop. She uses the usb ports constantly so no problems with physical connections.
I've tried connecting the Kobo ereader directly to the laptop but it comes up with the same message - i.e. usb driver not installed.
Any more ideas anyone?
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