MobileRead Forums - View Single Post - Touch KT Won't charge. Light turns green, nothing happens.

NineOne · 01-17-2012, 03:59 PM

Hi All,

I'm hoping someone might be able to advise if they've had this or a similar problem before. I'll preface this by saying that I emailed Kobo support about this (see below).

A few weeks ago I loaded a new book onto the KT via Calibre. I read a few pages, put it to sleep, read a few pages later, put it to sleep and then life got in the way and I wasn't able to get back to it for a while. By the time I did the battery had drained and it said please charge.

I plugged it into the cable on my PC (I have a USB port I always leave the cable plugged into). The light turned green, but nothing happened. I figured maybe it was totally drained, so I left it a few hours. When I came back, still nothing. I've tried different USB ports and different PCs all with no change.

Any ideas what I can do while I wait to hear from support?

-----

My Kobo Support experience thus far:
The 800 number was ringing busy, so I emailed them on the 9th. On the 10th they emailed me back requesting all of the information that I'd included in my original email. So on the 10th I replied with all of the same information. On the 12th they replied that the issue has been escalated to their Tier 2 support and I should receive an update email shortly (verbatim).

Today, being 5 days later, I've had no response. I called their 800 number and spoke to someone who read my email correspondence out loud and told me that they don't have any kind of ETA, nor do they have a time frame for responses, but that I will, at some point, get a response.

01-17-2012, 03:59 PM	#1
NineOne Member Posts: 16 Karma: 280 Join Date: Jun 2011 Device: Kobo Touch	KT Won't charge. Light turns green, nothing happens. Hi All, I'm hoping someone might be able to advise if they've had this or a similar problem before. I'll preface this by saying that I emailed Kobo support about this (see below). A few weeks ago I loaded a new book onto the KT via Calibre. I read a few pages, put it to sleep, read a few pages later, put it to sleep and then life got in the way and I wasn't able to get back to it for a while. By the time I did the battery had drained and it said please charge. I plugged it into the cable on my PC (I have a USB port I always leave the cable plugged into). The light turned green, but nothing happened. I figured maybe it was totally drained, so I left it a few hours. When I came back, still nothing. I've tried different USB ports and different PCs all with no change. Any ideas what I can do while I wait to hear from support? ----- My Kobo Support experience thus far: The 800 number was ringing busy, so I emailed them on the 9th. On the 10th they emailed me back requesting all of the information that I'd included in my original email. So on the 10th I replied with all of the same information. On the 12th they replied that the issue has been escalated to their Tier 2 support and I should receive an update email shortly (verbatim). Today, being 5 days later, I've had no response. I called their 800 number and spoke to someone who read my email correspondence out loud and told me that they don't have any kind of ETA, nor do they have a time frame for responses, but that I will, at some point, get a response.