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I never tought it would happen to me but it did...
Reading in bed can be deadly... I inadvertently put my hand on my open Cybook while getting out of bed and broke the screen...
I was a bit apprehensive because of all the horror stories I read about customer support, but I have been pleasantly surprised by the service that Bookeen offered me.
I used a Yahoo mail address to contact them and their response, considering the 6 hours time zone difference was very prompt and cordial.
I sent back my Cybook to Paris, (My wife wanted to hand delivered it, but I put a stop to that) and I got an email from Bookeen at the same time that I got a notification from my shipper that the Cybook had been delivered.
I just paid the 120,60 Euros and now I am anxiously waiting for my Cybook...
I will never read in bed again...
Overall a costly but very positive experience with Bookeen! And I can attest that I am an average Joe, with no close ties to Bookeen. I am not a Guru!!!
Thanks to the support team at Bookeen!!!
Regards,
Georges
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