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Originally Posted by aglick
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Humm, interesting. I assume they gave you your old battery back.
I said interesting because of this from their Entourage repair information web page
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Entourage tablet repairs usually consists of the solutions of all types of system faults including startup problems, freezes and crashes, hard disk drive failures and networking problems. In the case of hard disc drive failures there is a chance to lose all data present in the hard disk. But there is no need to worry, as we have a separate data recovery wing to recover all your data from the damaged hard disk drive.
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emphasis mine because the EE does not have a hard disk!