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Darqref · 06-02-2008, 07:28 PM

Todays rant brought to you by the good folks at homeland security, with extraordinary help from Sony.

My Gen3 appears to have a broken backplane. curses. I got an RMA from Bookeen. more curses, but I don't think I'll get a better deal. Wish NAEB had an extended/accidental damage warrantee I could have purchased, but I've had a Rocket for more than 10 years with no damage problems.

Then I packaged up my gen3 and took it to the Post Office this morning. UPS wants more than $100 to ship, USPS says an appropriate service will cost about $40. But THEN the clerk asked about batteries. As if I memorize what kind of battery the device has in it, but the mere mention of "some kind of Lithium rechargeable" draws an instant requirement to separate the battery. semi quote: "we don't ship ANY lithium batteries outside the US." Courtesy of laptop batteries that explode. If they're that worried, why do they let any of them on an airplane?

So now I've come home, torn the package back apart to get at the cybook, and extracted the battery. hmm, says Lithium Polymer on the gen3 case, but the battery itself doesn't have either a manufacturer identified, or enough label to figure out what kind of battery it is without a database.

Grumble. How come *I* get the post office clerks that have just been through a hazmat review? Nobody else on MobileRead has mentioned needing to take the battery out to ship an eInk device anywhere.

06-02-2008, 07:28 PM	#256
Darqref space cadet Posts: 334 Karma: 2999999 Join Date: Aug 2007 Location: Seattle area Device: Rocket PRO, gen3, Pocketbook360	Shipping Gen3 back for repair Todays rant brought to you by the good folks at homeland security, with extraordinary help from Sony. My Gen3 appears to have a broken backplane. curses. I got an RMA from Bookeen. more curses, but I don't think I'll get a better deal. Wish NAEB had an extended/accidental damage warrantee I could have purchased, but I've had a Rocket for more than 10 years with no damage problems. Then I packaged up my gen3 and took it to the Post Office this morning. UPS wants more than $100 to ship, USPS says an appropriate service will cost about $40. But THEN the clerk asked about batteries. As if I memorize what kind of battery the device has in it, but the mere mention of "some kind of Lithium rechargeable" draws an instant requirement to separate the battery. semi quote: "we don't ship ANY lithium batteries outside the US." Courtesy of laptop batteries that explode. If they're that worried, why do they let any of them on an airplane? So now I've come home, torn the package back apart to get at the cybook, and extracted the battery. hmm, says Lithium Polymer on the gen3 case, but the battery itself doesn't have either a manufacturer identified, or enough label to figure out what kind of battery it is without a database. Grumble. How come I get the post office clerks that have just been through a hazmat review? Nobody else on MobileRead has mentioned needing to take the battery out to ship an eInk device anywhere.