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Seems like a pretty balanced article to me.
In particular, we should keep in mind that the libraries are dealing with increased demand and shrinking resources. It also takes less effort and less commitment to get on an ebook waiting list than a paper one, so we shouldn't be too surprised at long waiting lists.
Of course it's a reflex 'round here to play Blame The Publishers. But the article recognizes that it takes more than five minutes to figure out how to best handle a new medium in an old context....
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