Quote:
Originally Posted by Cdesja5
try formatting it by plugging into your pc and formatting the disk. some have said in other posts that when turned back on after, it restarted the update and it worked
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Actually, tried that with my first one, but it didn't do any good, which is why I didn't bother doing it with the other two.
I took the Vox back to the store last night. I figured if I'd tried 10 or 11 different suggestions from Kobo, Facebook, and this forum, and nothing worked for any of the 3 that I had, then it's truly a defective product.
After doing hours and hours of research, and talking to several different staff at different Future Shops (where we purchased the readers), we determined that it's more than overwhelmingly possible that the readers were either missing files, or the files were not compatible with the wi-fi networks in Nova Scotia.
I say this because one of the things we tried doing first with all three readers was visiting three different locations that had wi-fi. We confirmed with management at two of these locations that the networks were T3's, and through two different providers. They were also secured. The third location was also a T3, public (unsecured), but the staff weren't sure who the provider was. We tried them on our wireless, and a friend's network who used a different provider as well. They were all urban locations.
There just can't be any other explanation. I can see me messing something up the first time, when when both of us call and had Kobo reps walk us through the setup process, and both of us had the same results, it's definitely not user error.
Someone should compile a list of all these sensible suggestions, and then post them under one locations so other users can have an easier time looking for help. Maybe someone should hack into Kobo and post them on their website! They sure as hell don't seem to know what to do.
