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Hello Peter,
Thanks for answering! And I have done so many factory resets, and soft resets, that I have permanent dents in my fingers.
I did three resets for the first reader while speaking with a Kobo rep on the phone. When I had the second reader I did four or five resets with no problems, but no results either. Then, when I tried to do the last reset, it wouldn't work! We called the store where we had exchanged it, and the clerk there told us to take the back of the Vox apart and look for the second reset button by the battery.
None of the factory resets helped on any of the three Vox readers. I think it's an incompatible file, or a corrupted file that is causing the issue with the networks in Nova Scotia. As I said in the first post, we tried 5 different networks, and they were with two different providers.
It just strikes me as odd that it was the exact same issue on three Vox readers, and all within a three week period.
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