Quote:
Originally Posted by ScalyFreak
All of the above applies to the training my employer gave me on how to handle compromised credit cards as well, and I work for a completely different company than Shopoholic does.
Credit card information is radioactive, and information about fraud even more so. Only people who absolutely have to have access get access, but no one else. The fewer you tell, the smaller the risk of leaks.
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What you describe sounds more like you work for someone who takes credit cards, not someone who issues them.
In any event, when I call the bank that issued me a card to talk to them about the account,
they have to have access to account information. They cannot even tell me they can't help me until they've brought up the account information.
I've had this conversation. More than once. What you describe simply isn't true for the situation I'm talking about.