[taustin]

Originally Posted by Shopaholic

Common sense.

So you do not, in fact, know of a law which prohibits your bank from telling you where your credit card was used?

Originally Posted by Shopaholic

Your credit card issuer confirming the last number of purchases - date, amount, location, is not the same them telling you your card was compromised at store XYZ. They do not do that. They cannot do that. You can choose to believe it or not but that's just the way it is.

I know that any credit card company that won't tell its customers where their card was used is going to get sued out of existence pretty quickly.

And until you can cite a specific law (or banking regulation, which is effectively the same thing) that prohibits it, you're talking out your ass.

Originally Posted by Shopaholic

And my employer's training on how to deal with compromised bank & credit cards tells me.

Do you work for a bank that issues credit cards? If so, why should I believe that a) you have been trained in the law rather than in their policy, and b) they know what they're talking about? (I've had banks try all kinds of blatently illegal crap on one of my credit cards, so don't try to convince me they always know, or follow, the law.) If not, then your personal experience has no bearing on talking to your bank.

Originally Posted by Shopaholic

Which for reasons that should be obvious to most, I cannot post here. It's also called slander to the merchant that's been victimized. They themself didn't skim your card. Someone else used their equipment to do that.

Saying that the merchant tried to rip you off might, possibly, be slander. Saying that someone did so at a particular place would not, unless it was not true. And I certainly have the right to see the records associated with my own account, especially if I'm up for the $50 I'm responsible for if the card is stolen. (And the most likely scenario of "someone using their equipment" to rip off a credit card is that it's an employee, which the merchant most certainly is responsible for, morally and legally.)

Originally Posted by Shopaholic

Again, as I've already said, the person you speak to on the phone or even in person does not know where the compromise took place.

When I talk to the bank that issued a credit card to me, I am talking to someone who has the account records - all of them - on a computer screen in front of them. They most certainly do have that information available to them. I've had that conversation. More than once.

Originally Posted by Shopaholic

You can go yell at the bank manager if you so desire but even he/she doesn't know. We don't see that information. We don't even see when it happened. Only someone highup in the fraud department knows and that information does not flow downward.

Not my personal experience. And again, I've had that conversation. It sounds to me like your employer is more concerned with making it impossible for customers to talk to someone who can actually help them resolve an issue than anything else. But I could be wrong.