Quote:
Originally Posted by Shopaholic
Common sense. Your credit card issuer confirming the last number of purchases - date, amount, location, is not the same them telling you your card was compromised at store XYZ. They do not do that. They cannot do that. You can choose to believe it or not but that's just the way it is.
And my employer's training on how to deal with compromised bank & credit cards tells me. Which for reasons that should be obvious to most, I cannot post here. It's also called slander to the merchant that's been victimized. They themself didn't skim your card. Someone else used their equipment to do that.
Again, as I've already said, the person you speak to on the phone or even in person does not know where the compromise took place. You can go yell at the bank manager if you so desire but even he/she doesn't know. We don't see that information. We don't even see when it happened. Only someone highup in the fraud department knows and that information does not flow downward.
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All of the above applies to the training my employer gave me on how to handle compromised credit cards as well, and I work for a completely different company than Shopoholic does.
Credit card information is radioactive, and information about fraud even more so. Only people who absolutely have to have access get access, but no one else. The fewer you tell, the smaller the risk of leaks.