[vean]

I need some help please. when I go into kobo to connect to my wireless touch ereader, should I not get open kobo file option (list) or something, but nothing comes up it just give option to cancel or connect. when i go into my computer (downloaded kobo desktop app), my reader does not show up and is not recognized. I downloaded Calibre and ereader does not show up in there either. could I of done something wrong? suggestions would be appreciated.