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I had an issue around Christmas time when I purchased a book on Casey Anthony. The book was a DRM-free book but wouldn't open even after taking the proper precautions and using Adobe Digital Editions. The book only contained the cover and a page with one line of text not related to the book.
I contacted Kobo Customer Support and after repeating the same information to be about using Adobe Digital Editions they sent me to level II. Level II came back and confirmed that this book didn't contain the text of the book and that was due to some issue with the publisher not providing it.
They credited my account for the amount of the book and told me they would contact the publish to try and speed along the process of getting the full book uploaded. I was told when the full book was sent to Kobo the file would be updated and I would receive the book.
If you were to contact them they likely would try to get the ordering of the chapters resolved and if they weren't able to do it immediately they may credit you the money from the book. Then when they are able to correct it your book would be updated. So it could turn out to be win-win for you.
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