Quote:
Originally Posted by Shopaholic
Never! They're not legally allowed to tell you anything. The schlep on the phone doesn't even know the information. Only someone high up in the fraud department would actually know where it was breached or compromised.
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There is also the more important consideration that there has already been one security breach on the account, and now a person is calling and asking for information about it. Red alert!
See, there is no proof that the person we're talking to isn't in fact the identity thief, calling to get more info, so they can make the fraud more lasting and harder to detect.
In addition to that, the company has to assume the worst, because charge-backs and fines over not protecting personal information would cost the company a crap-load of money. And trust me, the employee that causes this large loss of money and good-will could very quickly find themselves with a pink slip and an escort out. Personally, I have always found that particular part to be a very good reason to deny everything whenever an irate customer demands that I help them catch an identity thief.
So yes, if you call and ask for details on a fraudulent card charge, any company with half a brain will stone-wall you until you die of old age.