Quote:
Originally Posted by taustin
Given the circumstances, since they had the ability to do so, they didn't have much choice, legally. Amazon's real mistake was lying about having the ability - when they introducted the Kindle, part of the online chatter was over whether you would be buying or renting books on it. And Amazon made it clear that once you bought the book, it was yours. They lied.
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IMO what was worse was not being upfront with the information once they learned about the problem.
Sending a simple email to customers detailing the issue and the action to fix it would have been (dare I say)...
much less big brother like.