[Cedric48]

I am having problems which I believe Epson should assist me with, but they just blame Finereader and wont help me at all.

My Epsn V500 scanner came with Finereader v6. I am scanning several books of 80-year-old carbon copies of correspondence, using the options offered by the Epson software to save in PDF and "create searchable text" (the latter is the default for save to PDF). I scan 10 pages, which apparently are held in temporary image files, then choose save. That triggers an OCR process and the result is a PDF displaying the original page images, but the PDF document has text underlying these images. No dialogue options are presented during this OCR & save process - all the dialogue occurs prior to commencing the scan, and preview and edit optios during scanning. Considering the old typewriter carbon copies with variable clarity of characters, the first 100 pages of this process gave surprisingly good results - most text was recognised.

But now increasingly several pages in a document of 10 pages will be saved in landscape orientation, despite the setting of portrait. Of course the OCR process fails to recognise charaacters that are rotated 90°.

Epson claim it is Finereader that is doing this page rotation, hence they won't offer support. Does anyone know if it is the Epson scanner software that is rotating the image, or is it Finereader?

And does anyone know how to avoid this problem please?

My scan settings are grayscale, 300dpi, page size: actual image size; Orientation: portrait; Page number: save file with all pages; compression level: standard; Text setting: Yes; and I nominate a prefix, a starting number and directory to save it to. I am attaching a successful scan.