B&N lost me years ago, long before I adopted ereaders. Their inventory was pitiful even when locations benefited from a large volume of customers. Worse, management allowed a complete takeover of the store daily by college-age students who monopolized every chair, table and bench for the alleged purpose of studying when the vast majority were bare-footed nappers with drinks, laptops, and paraphernalia strewn everywhere. I wasn't aware that B&N was a public library. For any potential customer (such as myself) wanting to browse, sit and read before buying, it was a dreadful experience and an instant sale killer.
They are reaping what they have sown.
Last edited by Skydog; 01-09-2012 at 05:28 PM.
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