Re: B&N Big Picture Thinking,
I ranted about that in March and wouldn't you know it that everything I complained about is either the same or worse. *sigh*
A big frustration I have is that they basically DESPISE customer service. I sent them an email awhile back -- not terribly easy to find their cs page -- about a book having the wrong cover on their site. The paperback was right, but the ebook version was wrong.
Two weeks later I got a response saying that I'd sent my note to the wrong email.
And telling me the right email to send it to.
Without quoting back the actual research I'd done with the correct links.
Or forwarding my concern to the email.
SO, yeah. Back at ya, B&N.
And as an affiliate, it's even WORSE. Amazon has a "link to this page" interface on EVERY page of their website. B&N not only doesn't have that, their links don't even work 50% of the time because the links are usually "search result" links that can change and not direct links to a product. So when I review a Nook Book on my blog, where do I link to as an affiliate for my readers? If you guessed Amazon, you win the doll. *sigh*