Quote:
Originally Posted by Cdesja5
try contacting ddiljohn@kobo.com , he was extremely helpful for many customers when the Vox first launched and tier 2 wasn't answering for days... he took care of a refund for a cancelled online order for me within a day or so. |
Just an update: I emailed Darrell (ddiljohn@kobo.com) on Friday, he replied Friday night, but I didn't read the email until Saturday am. I replied to him, and he contacted me on Saturday and took over my 'case'. I'm returning my current Vox tomorrow and they are mailing me a new one. He and his colleague (who emailed me a Fedex label) went out of their way - and on the weekend - to fix the problem.
Thank you again for the referral Cdesja5; and thank you to Darrell and his colleague.