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I tried it this morning on another computer. The computer had an older version of libprs500 on it and the Reader was recognized. I then downloaded the latest version of Calibre and installed it on the computer, and the Reader was recognized. Finally, I uninstalled the libprs500 program and checked again -- and Calibre recognized the Reader. (FWIW, I made sure to use the same USB cable on this computer as I use on my own computer just to keep the variables down.)
I am now going to uninstall Calibre from my computer, reboot, and reinstall with the latest version and see if that makes a difference. I'll let you know if that makes a difference, even though we tried this once before.
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