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Maxine.
I'm not sure if the Ereader is what I'm referring to as the "D-pad" but if so the one we inherited worked fine. Mind you we inherited it from my father-in-law who, although a Scotsman, possesses a temper which would allow me to grant him honorary Irishman status ;-) If there was any problem on his original purchase it would have been sorted immediately, while flames issued from the shop windows!
Other than that I can't really speak to the Ereader, other than to say don't bother calling Tier 1 support. They're a waste of time and temper. If you still have the chance to return it save yourself a lot of grief, wait time and general frustration and do the return.
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