[plib]

Maxine,

You are not alone. We got two Kobo Touch's for Christmas. One wasn't recognized at all, after testing on three computers with three different operating systems and two different cords. The other was recognized and started charging, but wouldn't come out of the charging screen after being disconnected. Both were returned by my wife, with a little hassle to ensure she still obtained the pre-Xmas sale price on the repurchases.

Of the two replacements my wife's appears to be working fine, so far. Mine will connect to my computer but the USB connection dies after one access to the device. I've tried it on separate computers, different ports and hubs, different cords - it's all 100% reproducible.

This happens on hardware and USB connections which support two separate drives, a 2TB and a 1.5TB, feeding a home network entertainment system, a router connected NAS drive and also sundry other devices such as iphones, GPS, Palms, etc.

The fault is definitely in the Kobo's USB hardware. There appears to be definite problems with the USB hardware in the current edition of the Kobo Touch, at least in the units delivered in our area.

My wife has just volunteered, though I somewhat objected, to go through yet _another_ return and replacement at Chapters. I made sure she knew the relevant paragraphs of the "of merchantable quality and fit for purpose sold" sections of our Sale of Goods Act in case she ran into problems ;-) But I have to say that based on our current experience over the last couple of days I have serious doubts about the "merchantable quality" of at least some of the current generation of Touches.

My advice is take it back and try again. I'm not a computer novice by any means but I got really fed up beating my head against Kobo's brick wall. Do yourself a favour and return it, and keep returning it, until you get one "fit for the purpose sold".