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Old 01-07-2012, 02:14 AM   #25
soseono
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Posts: 62
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Join Date: Dec 2011
Location: US East Coast
Device: Kobo Aura HD, Kindle 4, Sony PRS-T1 (formerly PRS-500 & 505), iPad Air
Quote:
Originally Posted by FeeShion View Post
If your display is really crooked, no hard reset in the world could change that! This isn't a software related problem.
Did you took the photo from the right perspective?
You're right. It turned out that the thin black frame between the screen and the bezel (the part that has to do with the screen touch input) was crooked together with the screen. So I had to measure from the plastic bezel, not from the black border, to verify the crookedness.

I called Sony Service and Repair to submit a claim. And guess what, they absolutely had to make sure that I tried the internal memory format, hard reset, and firmware update check, for a problem that they termed "screen misalignment". DUH!! It took almost an hour on the phone. And that wasn't the first time they asked me to go through all those steps. I had called Sony Tech Support first, and the rep basically said: try the three above and if it doesn't work, too bad. HA. Anyway, they're supposed to ship me a refurbished replacement unit soon. (Fingers crossed)

Last edited by soseono; 01-07-2012 at 06:57 PM.
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