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Old 01-06-2012, 05:30 PM   #3
Junior Member
BN_AlexG began at the beginning.
Posts: 1
Karma: 10
Join Date: Jan 2012
Device: NOOK ST, NOOK Color, NOOK Tablet
Return clarification

Hi Lavieenrose,

I'm the community mgr of our B&N forums and was alerted to your post here.
I'm sorry for the confusion regarding your return. Hopefully, I can shed some light on the process for you.

Both addresses actually are valid, but the originally provided address was not correct for your NOOK Simple Touch. My sincerest apologies for that snafu.
Thankfully, you questioned the address and were given the correct location avoiding any delays with your return.

Jabil is used for our 1st generation NOOK 3G & NOOK Wi-Fi returns, where as all other devices are received by our Reno hub.

B&N is definitely not scamming you or any other customer, though I apologize for the misinformation given.

Hopefully this helps you and any other user questioning the same.

- Alex
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