Quote:
Originally Posted by Bookworm_Girl
Keep trying your purchases periodically. A few (but not all) of mine have been fixed.
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I got my hopes up when I read this, and tried downloading again but no joy for my two books. The incident I opened with kobo 2 weeks ago has now been escalated to tier 2 as tier 1 cannot give refunds. I have bought a lot of books from kobo, and if they would just give refunds when a problem was reported, I would try them again in the future. BUT all of this hassle is just not worth it. I am definitely in the camp of, I just want to buy or borrow from the library, download and read. I don't really want another tech challenge in my life.
I will continue to try downloading, but at this point I just want a refund and to buy the books elsewhere.
Good luck all!