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Originally Posted by solwisesteve
fyi just spoken to Kobo support. They say they've never heard of the so called Sleep-of-Death fault. They will get back in touch.
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Hmmm, I guess it all depends who you talk to. I lodged a ticket back on the 21st Dec and it finally got to a level 3 tech. Here are a few recent responses regarding this issue, but I'm not sure they would know it as 'the sleep of death' issue.
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Response Via Email (Kate R.)01/04/2012 01:36 PMHi Wayne,
Thanks for your patience. We aware that the issue remains with some units and our Development Team are working to provide a fix.
What happens when the setting is on "Never when plugged in"?
Does it help with the issue?
Sincerely,
The Kobo TeamResponse Via Email (Kate R.)12/29/2011 05:23 PMHi Wayne,
Thank you for all the information you have provided so far. Unfortunately, this issue is complex and will need to be escalated to the Tier 3 team for investigation in greater detail.
We apologize for the delay in the resolution of this issue but we will try to provide a solution as soon as possible. Please keep in mind that we may require additional information in order to resolve the issue. Rest assured, we will be tracking this ticket and making sure that we keep you up to date with the investigation.
We appreciate your patience during this time
Sincerely,
The Kobo Team
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