Quote:
Originally Posted by petercreasey
I think the negative reports on Sony customer service have to do with the attitude/profile of the customer.
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More likely, that customer had a Sony game console (portable or other), or a Sony computer. My past experiences with Sony's customer support for gaming consoles were all horrible. But when my Sony earphones broke a couple of years ago, they fixed them for me, so I decided to give them the benefit of doubt and call them when my 950 broke down, and they came through with flying colors and a vengeance to spare.
My guess, different Sony product departments have different policies and as such, they leave us with different experiences and expectations. I'll never again hesitate to contact them about anything eReader-related, since they were so good to me the first time around.
