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I have the same problem. I downloaded a book from kobobooks for my Sony 650. The font is huge so I emailed Kobo and after waiting a week with no reply, I called them. Explained the situation and the customer service rep had no suggestions and said she would pass the question on. They contacted me by email yesterday, and asked me for the name of the book and the author's name and a photograph of the large font (which I cannot reduce). I sent this to them and I will wait and see what happens. i am not interested in reformatting. I paid for the book and I think it should be readable. I don't want to do anything other than read the darn book! I can't read it the way it is..... the font is just huge. I have downloaded about 150 books from Sony and Kobobooks with no problem. I see this as Kobo's problem and if they don't either fix it or give me a refund, I am done with Kobo. Won't buy another thing from them. Today I downloaded a free "sample" of the book from Amazon to my husband's Kindle and the font is perfect.
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