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Old 01-05-2012, 05:20 PM   #16
muskokobob
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muskokobob began at the beginning.
 
Posts: 4
Karma: 10
Join Date: Jan 2012
Device: Kobo Touch
Quote:
Originally Posted by Joe563 View Post
Well, as so may know, the Desktop Application is only required for the initial setup of the Touch and the first download of the firmware. Thereafter, downloads of firmware updates and of Kobo books that you have purchased can be done via WiFi. So you should get the problem resolution going by sending a detailed e-mail to help@kobobooks.com describing the problem and what you have done so far to fix it, and, meanwhile use the WiFi when needed.
I have done this and get the standard reply:
1. Unload Desktop and then reload.
2. Do a factory reset on the reader.
When you then tell them you have done this and everything is the same, you never get a response from them again.
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