Quote:
Originally Posted by CRussel
Contact Kindle Support. Seriously. There are innumerable reports here from folks who have had very positive experiences with them and have found that they go above and beyond to solve the problem.
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Yes, thank you for this suggestion. Was actually the first thing I did - I can say that they were extremely helpful and a new Kindle is on the way.
Still, I'd like to salvage the old one if I could ...