Thread: Bad Kobo support story on the Consumerist
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Old 01-05-2012, 09:27 AM   #7
Ninjalawyer
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Posts: 826
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Join Date: Jun 2011
Location: Canada
Device: Kobo Touch, Nexus 7 (2013)
Quote:
Originally Posted by Joe563 View Post
Read KoboCare's first response - it is unintentionally somewhat funny. The person who posted the note was named Kris and he had a problem with the Steve Jobs biography. KoboCare's response begins with "We are very sorry to hear that your friend Steve has had a negative experience with our Customer Care."
Every time I've called Kobo tech support, they've assigned me a name wholly different than my given name; In the past 6 months, I've been Mark, Chris and John to Kobo customer support.
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